Delivery Terms and Conditions

Delivery Terms and Conditions

At thestovestore.ie by Charles Bonner & Sons we carry a large stock of stoves, ranges and spares. We strive to offer our customers fast and dependable delivery across Ireland.

We deliver to the Republic of Ireland and Northern Ireland.

Order Processing

We endeavour to despatch all orders within 48 hours when placed between 8 am and 5 pm on Monday – Friday.

The amount of time it takes for us to prepare your order for shipping typically takes 1 – 2 working days however, some orders placed before 11 am may ship that same day, and orders may take up to 5 days to ship.

If the item is out of stock we will inform you of an estimated delivery time.

Delivery

All orders under 30kg are delivered using Fastway Couriers.

Delivery for large items such as stoves/ranges will be delivered on a pallet by a truck. For large orders the address must have a flat surface (ie. Concrete or Asphalt) Please note the courier will not place goods inside your home. They will deliver the product to your home and take it off the truck by tail lift but the courier will not bring the stove into your property due to insurance reasons. Once the goods are delivered to your premises you will have to make arrangements for the items to be carried in.

Please note – Delivery is quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.

Delivery Charges

Spare Parts – €10 delivery charge.

Stoves/Ranges+parts €80 delivery charge. (Rate applies to standard euro pallet Less than 1m square)

*The cost of delivery will be calculated before you place your order on the final checkout page.

Returns

You’re free to change your mind. Return unused items in their original packaging (ie. unpacked) within 14 days, together with your receipt, for a full refund. We will happily offer a refund for the products if they are in the same condition and packaging that the products were received in. The Stove Store reserves the right to refuse a refund and offer an exchange or credit note only, if the return criteria are not met.

Damaged or Faulty Goods

If your order arrives with an item that is broken or damaged or if you receive the wrong product, please contact us within 14 days of delivery to arrange the return of the item. We will happily replace the product or issue a full refund. Refunds will be processed using the original purchase payment method used.

The following terms apply in relation to damaged or faulty goods:

• If your goods are damaged or faulty, we will replace the goods free of charge.
• Do not install damaged goods. This counts as acceptance of the goods and the item is then non-returnable and non-refundable.
• If goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt.